Frequently Asked Questions


Q. Are your pieces compatible with third party bowls or nails?

A. Yes, all our pieces use scientific glass industry standard 14.4mm or 18.8mm ISO fittings.

Q. When do you ship orders after placed?

A. We process orders and ship every day of the week except Sat and Sun and major holidays. Orders are fulfilled in order received unless there is a back order in which you'll be notified of an estimated ship date and offered an opportunity to break up your order to recieve some of it sooner if applicable.

Q. How do you pack and ship?

A. We pack with eco-bubble padding in unbranded cardboard boxes and ship UPS or USPS.

Q. Do your tubes hit the best?

A. Yes, we believe they do and our customers keep coming back saying they do. Repeat purchases say a lot in this business. We get a lot of repeat business. We have invested heavily into the R&D of the pull and refined the resistance and vacuum values of our pieces for what we believe is a dead center perfect pull. We look forward to your feedback.